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Introducing PassMark™...
A New Level of Security For Our Online
Customers
We've added a new level of security to the
login process of our Connect24 Online Banking service called
PassMark.
 What is PassMark?
PassMark is a security feature that
protects the privacy and security
of your personal information. PassMark uses an image and a
phrase to help you identify that you are
at our website.
Additionally, it provides you with added safety by helping
us to
identify you and to prevent unauthorized access to your
accounts.
How do
I log in with PassMark?
When you first
login to Online Banking, you will automatically
enroll into PassMark as follows:
The next time you log in to
Online Banking, PassMark will recognize you and display
your private image and phase. Challenge Questions will be used
to further identify you in the event you login using a different
computer.
How will you confirm
my identity?
We will confirm your identity using two authentication
“factors”. These factors include:
We use your
computer as the second-factor. If we cannot confirm your
identity or cannot recognize your computer, we will ask you a
Challenge Question to which only you know the answer. These
Challenge Questions are selected and answered by you when you
enroll into PassMark. If you answer the Challenge Question
correctly, your identity will be confirmed and you can process
with the login. You can also let us know to recognize your
computer for future login.
How easy is this new
security system to use?
Our new login process is extremely simple for anyone to use.
You don’t need to memorize anything new – just use the site as
usual and look for your image and phrase at login.
Why has the login
process changed?
The login has changed to protect the privacy and the security of
your personal information.
Can I access my account from multiple
computers?
Yes, you can still access
your account from any number of computers. If you login from a
new computer or a public terminal, you will just need to go
through one extra step of answering a Challenge Question. This
helps protect you by keeping unauthorized people from accessing
your valuable information. There is no limit on how many
different computers you can use to log in to your account.
Why am I being asked
a question when I try to login?
We ask you a Challenge Question when we detect that you are
trying to login from a new computer. This is to prevent
unauthorized access to your accounts. Since only you know the
answer to the questions, we will know it’s really you.
Generally, you will be asked to answer a secret question only
when you login for the first time from a new computer. After
you answer the question, you will be asked whether we should
remember this computer for future logins. If you are using a
public terminal, you will want to answer that no.
What prevents someone from stealing my
image and phrase?
We only show you your image and phrase if you login from your
registered computer, or after you have answered a secret
question. So, it is not possible for an unauthorized person to
get across to your image and phrase.
Can I upload my own image?
No, you cannot upload your image at this time. For security
reasons, you must choose from over 30,000 images we provide
during your enrollment.
Can I change my
image, phrase, or Challenge Question?
Yes, you can change your image, phrase and Challenge Questions
by selecting the appropriate check box during login.
What should I do if my image and/or
phrase are incorrect?
You should start the
login process over. If you still have a problem, contact
our Electronic Banking Specialists at 203-431-7437 or toll-free
at 877-431-7431, ext. 7437.
Who do I
contact if I have
more questions?
Should you have
additional questions, please call
our Electronic Banking
Specialists at 203-431-7437 or toll-free at 877-431-7431, ext.
7437 or
e-mail us. |
